With revenues of $538 billion in 2020, the United States will be the second biggest market for eCommerce, after Japan and ahead of China. The US eCommerce market grew by 30% in 2020, contributing to a global growth rate of 29%. Knowing the latest ecommerce customer service trends post COVID-19 is a great first move for improving the customer experience this year and beyond until we have to live with the new normal. So here we go with our top recommendations from the team of experts. 1. Good CX If you are trying to provide a great customer experience, or CX you have to reach a whole new level of customer service than what you are offering at present. Highest standards of customer service can improve CX and bring fruitful rewards that are well worth all the efforts being made towards perfecting customer service. It can bring along repeat business, customer loyalty and higher ROI. This can be done by digital-first setup by the...